Terms of Service

Last updated: 12 November 2026

By accessing lightciel.com or engaging Lightciel for services, you agree to these terms. If you do not agree, please do not use the site or purchase services.

Company

Lightciel operates from Mirpur, Dhaka, Bangladesh. Contact: info@lightciel.com, +880 1610-913444. Full imprint: Impressum.

Website use

Content on this website is for general information. We may update pages without notice. You may not misuse the site (including scraping, attacking, or attempting unauthorized access).

Services

We provide digital agency services such as web development, automation, AI integrations, marketing, and related creative work as described on the website and in written proposals or statements of work. Project scope, timeline, and fees are confirmed in writing before work begins.

Payments

Public prices are listed in EUR (net; VAT excluded where applicable). Setup work typically requires 50% of the discounted setup fee before kickoff and the remaining 50% on completion. Monthly and yearly plans are paid in full for the period in advance (yearly = 10 months' price for 12). Quote and Enterprise amounts follow the written quote. Payment is by bank transfer (including SEPA), Wise, or PayPal. Card checkout via Stripe is offered only when enabled. Late payment may pause delivery.

Deposits & cancellations

You may cancel an unused deposit before work starts and we will refund it. Once kickoff work has begun, deposits are non-refundable. Monthly retainers can be cancelled with 14 days' notice before the next billing date; the current paid period is not refunded.

Client responsibilities

You agree to provide timely feedback, access, and materials needed for delivery, and to ensure you have rights to content you supply. Delays on the client side may extend timelines.

Intellectual property

Upon full payment, you receive the agreed deliverables and usage rights described in the project agreement. We may retain pre-existing tools, libraries, and know-how. Portfolio use of completed public work is allowed unless you request otherwise in writing.

Limitation

To the extent permitted by law, Lightciel is not liable for indirect or consequential damages arising from use of the website or services. Our aggregate liability for a project is limited to fees paid for that project.

Governing law

These terms are governed by the laws of Bangladesh. Disputes will first be addressed in good faith; unresolved disputes may be brought before competent courts in Dhaka.

Contact

Questions: info@lightciel.com or our contact page.